Error Messages

Installation

Instructions to Unistall Other AV Products

Additional Support

Advanced Questions

Virus is found in C:\_RESTORE and can not be deleted.
C:\_RESTORE folder is a peculiarity of Windows Millennium (Me). You need to turn off the System Restore feature. You can do this with the following method: right-click on 'My Computer' and choose 'Properties'. On the 'Performance' tab, click on 'File System' and click OK. In the window that appears, select the 'Troubleshooting' tab and uncheck the last option 'Disable System Restore'. Close all windows and restart your system. Now you should attempt to delete these infected files. This is not always possible. If you are unable to do this, only operating system reinstallation will help. Again, this is a peculiarity of Windows Me. Viruses will not spread from within this folder, so there is no danger. For more information please refer to Windows Me documentation. This folder is used for emergency backup in case of a system failure. Any access is restricted for all applications. Over time files will be overwritten in this folder automatically and the virus will be gone.

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My programs take a long time to load after a Windows Update (Hotfix 811493).
Microsoft released a Windows Update 811493. Microsoft recommends "If you restrict access between different users of your computer, you should install this update. If you are the only person who uses your computer, or if you do not use passwords or other measures to limit access to accounts on your computer, it is not important that you install this update".

Installing this Windows Update slows down the startup time of the computer and all programs are slow to open. We recommend that you uninstall this Windows Update if you do not use password protection. Microsoft has said, "You may experience slower computer performance after you install the 811493 (MS03-013) security update package on a computer that is running Windows XP Service Pack 1 (SP1), or after you upgrade to SP1 on a Windows XP-based computer on which the 811493 security update was previously installed. This problem may be more likely to occur if you use some features of some third-party programs, such as antivirus programs. For example, this problem may occur if your antivirus program is configured to scan all files when you open (or you run) them. This is sometimes called "real-time" scanning."

To uninstall this Windows Update, please do the following:

1. Click Start, click Control Panel, and then double-click Add/Remove Programs.
2. From the list of Currently installed programs, click Windows Hotfix Q811493 and click Remove.
3. Click Next.
4. Once the uninstall is complete, click Finish and reboot your computer.

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I have received an e-mail message informing me that I am sending out a virus, but my CyberScrub AntiVirus has informed me that my computer is clean. What is happening?
If you receive email message informing you that you are sending out a virus, we recommend that you update your CyberScrub AntiVirus and scan your entire computer to check whether it contains a virus.

On scanning your entire computer with CyberScrub AntiVirus, it is possible that no virus is detected. This happens because some viruses can falsify the email address from which they are sent. Therefore, provided your CyberScrub Antivirus is completely up to date, the message will has been sent from another computer that is infected with the virus.

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Trojan program can not be deleted in normal way.
Sometimes it is not possible to remove a Trojan program by means of CyberScrub AntiVirus or manually because the file is locked by the system and cannot be deleted. You should restart your computer in Safe Mode and run scanning to delete the virus.

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CyberScrub AntiVirus find Trojan.FlashKiller program but can not disinfect or delete it.
Variant 1: Trojan.FlashKiller is found with redundant scan option only. The majority of antiviral programs do not delete all codes of virus Win95.CIH when they cure it. Trojan program FlashKiller looks like Win95.CIH. CyberScrub AntiVirus will find remnants of virus Win95.CIH in the file when you scan this file with "Redundant scan" options (when CyberScrub AntiVirus looks not only at the entry of program code but entire file). If you contact us through our Interactive Support Center (www.cyberscrub.com/info) with your registration number we can send you a special base for deleting the remnants of virus Win95.CIH.

Variant 2: Trojan.FlashKiller is found in both redundant and standard scan options. This is a trojan program, which writes letter to FLASH BIOS with some special conditions. It is based on virus Win95.CIH. If you want to get rid of this trojan program you should delete all files, which are named as infected.

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Why does the Scanner shows "Scriptlet.Typelib" during starting up?
This is an informational message. With the help of it CyberScrub AntiVirus notices that you need to install a special patch of Microsoft software. This patch fixes errors that cause vulnerability of the security system.
You can download this patch from:
http://support.microsoft.com/support/kb/articles/Q240/3/08.asp

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Error Messages

Why has I/O error appeared?
This error appears in those cases when some other program locks the file being checked by CyberScrub AntiVirus. It is a typical situation when working in the Windows OS environment. These may be the temporary files, swap files, etc. Actually, these files do not need to be checked, so this error is not critical and does not govern CyberScrub AntiVirus work as a whole. If you want to know what file has caused the I/O error, mark the 'Options' check box "Show clean object in the log" and log file creating, scan your disks and then look through.

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"Unable to disinfect object contained in non-disinfecable archive". view it
CyberScrub Antivirus does not support curing of archives/zip files. It detects it. Unzipping them and curing the infected file can disinfect these files.

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"Unable to disinfect object contained in non-disinfectable archive or locked by another program". view it
If a file is opened or is in use by another program then it is locked. CAV cannot disinfect a locked file that is already in use by other program.

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"Unable to disinfect object. Press 'Yes' to delete this object. Press 'Yes to All' to delete all object that can't be disinfected". view it
Not all viruses can be cured without deleting the infected file. If the 'Delete the file' option is selected then all information in that file will be lost. The 'Yes to all' option can be selected if you are sure that your important data is saved at some other location. If the file in question is the only location of the important info or you are uncertain, ask the experienced specialists to get information from this file and delete it after rescuing your data.

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What does a "corrupted file" message mean?
CyberScrub AntiVirus displays the message "corrupted" if it assumes the checked file is in a certain format, but cannot find this format. The reasons for this vary and could be any of the following:

1. The com-file is larger than 64 K.
2. The entry point in the executable file (COM, EXE, SYS, NE, PE, LE, LX) is outside the file limits.
3. The file archive, OLE document etc. has a defective format/interval structure.

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Why does the Scanner gets the message "Object code not linked"?
You have tried to load weekly updates with old cumulative.

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During work a messages pops up 'csrss.exe process tries to terminate antivirus monitor service'. What does this mean?
The csrss.exe is a standard program of MS Windows. One function of it is the termination of applications and services. Most likely the CyberScrub AntiVirus Monitor was busy at the moment when the system was sending a request to it, therefore the system recognized this behavior as stuck and was preparing to terminate the antivirus monitor service as well. It is a known but not hazardous occurrence. It is a characteristic property of system. Our developers are trying to avoid this occurrence.

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Few viruses were found in Outlook Express Inbox.mbx file, but antiviral monitor reports "Disinfection failed". When I try to open Outlook Express I receive an error "File access denied".
CyberScrub Antiviral Monitor cannot cure or delete something from Outlook Express database. Most email applications (e.g. Outlook Express) keep all email messages together with all attachments in one file. If one of these emails contains a virus - the antiviral monitor locks access to infected files. If in the antiviral monitor settings you enable the option to check email databases - the antiviral monitor locks access to the entire email database.

What to do:

1. Disable this option (of mail databases checking) in monitor settings.
2. Open the Outlook Express and delete the infected item.
3. Compact Outlook Express folders (using the menu File-> Folder -> Compact All Folders).

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I have an error message "Incorrect version of module MFC42.dll".
MFC42.dll - is the system library that is used by several Microsoft applications. If you received this message during installation, just accept the new version installation. It's a standard Microsoft library, so it will not have any effect on other applications function but will provide correct CyberScrub AntiVirus function.
If you received this message some time after installation, this mean that some application that has been installed later copied an old version of system library. In this case you can reinstall CyberScrub AntiVirus (without uninstall). This problem can be with the msvcrt.dll and oleaut32.dll file also.

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Installation

Installing from the CD if the Install wizard doesn't start automatically.

1. Click Start, select Run.
2. The Run dialog box displays. - Type :\SETUP.EXE in the Run dialog text box, and click OK.

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What should I do if I get a blank page when installing or updating?
1: Remove Temporary Internet Files
2: Configure Browser Security Settings
3: Configure Internet Explorer's Cookie Settings

Configure Browser Cookie Settings
Internet Explorer 5.x

1. Click Start, then click Run. Enter the following: inetcpl.cpl
2. Note: Windows 98 users must click Start, Settings, Control Panel. Double-click the Internet Options.
3. Click the Security tab.
4. Click Custom Level.
5. The Security Settings window appears. Scroll to the 'Cookies' section.
6. Select Enable for both options.
7. Click OK.
8. Click Apply.
9. Click OK.
10. Return to Summary.

Internet Explorer 6.x

1. Click Start, then Run. Enter the following: inetcpl.cpl
   Note: Windows 98 users must click Start, Settings, Control Panel. Double-click the Internet Options.
2. Click the Privacy tab.
3. If the slider isn't set to Medium, click Default.
4. Click Edit.
5. The Per Site Privacy Actions window appears. Under 'Managed Web sites', look for a cyberscrub domain (e.g. www.cyberscrub.com).
6. If a cyberscrub domain appears, right-click on it and click Allow.
7. Repeat steps 5 and 6 for all cyberscrub domains.
8. Click OK.
9. If available, click Apply.
10. Click OK.

Why am I prompted to install .NET Framework?
If you are prompted to install the .NET Framework Package, please do so. This will allow the program's Help section to operate. Just follow the prompts when installing this package. Please DO NOT RESTART the machine if prompted to as part of this package installation.

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Instructions to Uninstall Other AV Products

Manual uninstallation of Symantec products.
http://www.symantec.com/techsupp/support_options.html

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Manual uninstallation of Trend Micro products.
http://kb.trendmicro.com/solutions/
Enter Solution ID 20059 search for instructions to manually uninstall Trend Micro PC-cillin 2000, 2002, 2003.

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Manual uninstallation of McAfee products
http://ts.mcafeehelp.com/default.asp?

CNN Legend Lynne Russell reports on CyberScrub AntiVirus for Tech Headline News.