Frequently Asked Questions (FAQ)

Why does CyberScrub AntiVirus, Lifetime Edition provide a five year update subscription?
Quite simply, we don’t think it is fair to ask you to pay year after year for antivirus protection. That is why we have priced our product at one flat fee. By offering a five year subscription you receive protection for what is generally considered the life of your computer.

Why don’t other antivirus companies offer this pricing model?
You would have to submit that question directly to those other vendors; however it is obvious that enormous profits are involved.

Is CyberScrub AntiVirus able to offer me the same level of protection as the products in the yellow or red boxes?
CyberScrub AntiVirus is powered by Kaspersky Lab. This means we utilize what is considered to be among the world’s most effective and secure technology.

Does CyberScrub AntiVirus have all the “bells and whistles” of other products?
No, those in most cases are just efforts to try to stand out from a field of very similar products. CyberScrub AntiVirus is designed to “install and forget”, providing a secure environment from viruses, worms, Trojans and more. All major features are included: you can have CAV run in the background providing constant protect or you have the ability to scan selected files, folders or drives upon demand.

What about Customer Service?
CyberScrub has received a Dun & Bradstreet Open Ratings score for Customer Service of 94/100. Not many other companies can make that claim. We are committed to providing you an excellent level of support.

How do I contact CyberScrub?
Please visit our Interactive Support Center at: www.cyberscrub.com/info

What platforms are supported by CyberScrub AntiVirus?
Windows 9x/ME/NT/2000/XP

Do you offer firewall protection?
CyberScrub has included Kerio Firewall, an excellent product, as a bundled item.

What are some of the types of infections that may affect my computer?
1. Viruses
Viruses, sometimes known as malware (malicious software), are today’s version of electronic infection that plague individual computers and computer networks. These infections, similar to traits of biological viruses are typically passed from computer to computer like their biological counterparts are passed from person to person.
A biological virus is not a living thing, but a piece of DNA residing inside a protective wrap. Alone, this virus can do nothing by itself. It must attach itself to a cell that has the mechanism to duplicate itself. Then it can wreck havoc in the human body.

Similarly, the computer virus must attach itself to another program or code to be able to reproduce and wreck havoc in the computer hard drive.

2. Worms
A worm on the other hand is a type of infection that does not rely on another program to be executed. Typically utilizing email as its main transportation source, worms have the ability to move around freely in a computer network, even generating bogus emails to entire address books, replicating and wrecking havoc.

3. Trojan Horses
Taken from a story in Homer’s Illiad where the Greeks give a gift of a giant wooden horse to the Trojans, a Trojan horse is an infection that disguises itself as a computer program that claims to be something desirable, such as a free movie or game and ends up being a destructive program that can damage your computer. These infections are not able to replicate themselves or spread throughout a network on their own.

What are computer viruses?
A computer virus is a parasite program that needs another program to survive. The virus reproduces by altering other programs to include a copy of itself. The virus is usually an executable file designed to replicate itself while avoiding detection, many times disguising itself as a legitimate program. Viruses are created specifically to invade computers and networks and cause harm such as destroying files and are the primary source of computer vandalism.

Antivirus software is designed to prevent computer viruses from damaging or destroying your computer. It scans your computer system to find and remove viruses and may also repair your system should a virus attack it. It is important to keep the software updated as new viruses appear every day.

How does antivirus software work?
Antivirus software programs use one or more methods to screen (scan) emails and other files that move in and out of your computer. When an antivirus program scans your computer for viruses, it compares the contents of each file on your computer to its database of virus definitions. If it finds a match, generally a virus is present. Once a virus is detected, the virus is examined so that a signature file can be created for inoculating the virus. This inoculation is added to the antivirus software database (.dat file) and is used when scanning computers to identify and destroy viruses.

Another more aggressive way to detect viruses is called heuristics scanning. Heuristic scanning looks for code that is generally indicative of a virus, even if there is no bit pattern for that virus. Certain things "flag" the antivirus software, such as jump statements at the beginning of the program code, or other such commands that could allow the code to attach itself to another program. This is especially useful when detecting a virus that might have been modified from its original version. Enough of the virus code is similar to the original code, and the antivirus software is able to detect the program as a virus.

Why do I need antivirus software?
The most common and prolific threat in the computer world today is the virus. Without antivirus software protection the probability is extremely high that a virus will eventually infect a computer user and cause the user to lose significant data. With an antivirus program, you can maintain your data that may be irreplaceable and/or years old and save yourself quite a bit of time and headache. Some viruses can even render your computer completely useless.

Can I use several antiviral programs at the same time?
If you are talking about Scanners then YES, you can first check a file with one of them, then with another. As for Monitors (resident online scanners) you should be warned that two or more active resident Monitors working simultaneously can cause conflicts. In most cases this leads to the false positives or unstable working. So it is not recommended to use two Monitors at the same time.

I noticed that CyberScrub AntiVirus protects against roughly 36,922 viruses while some other vendors claim they protect against roughly 40,000. What's the reason for this apparent discrepancy?
In CyberScrub AntiVirus is indicated the number of records ("micro cure modules") in antivirus database not a number of viruses it detects. On the one hand, some comprehensive viruses (for example Nutcracker) require several "micro cure modules", because the neutralizing methods for them are different for files, boot records, computer memory. On the other hand, there are a great number of viruses developed with virus generators. One CyberScrub AntiVirus "micro cure module" can detect up to several thousands of viruses of this type at once.
For example, some unknown hacker created about 15,000 (fifteen thousands!) viruses with VCK virus generator. CyberScrub AntiVirus protects against all these viruses using only 5 "micro cure modules", i.e. it counts 15,000 viruses as 5 records in antivirus database. Thus, the number of records indicated in CyberScrub AntiVirus can not be compared with the number of viruses in other antivirus vendors.

back to top ^

Still need help?